Patient Care Operations Analyst

🔥 20 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DocPlanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.

📋 Description

• Monitor the health of global Salesforce case operations, including routing, queues, and case-reason taxonomy • Work with regional managers across LATAM, Spain, and Europe to identify market problems and improvement opportunities • Convert operational findings into prioritized requests with evidence and impact • Coordinate fixes with internal teams and eventually communicate directly with Salesforce • Document recurring operational issues into processes that work across markets while respecting local needs • Track AI case-reply tools and automations, identify regressions, and recommend data-backed improvements • Support local-team adoption of Salesforce automations and gather feedback • Use Claude with data connectors, Data Sage, and SQL to answer operational questions • Analyze and prioritize data, produce recommendations, defend conclusions, and challenge assumptions • Maintain existing Superset dashboards and build simple dashboards for analysis

🎯 Requirements

• 2–5 years of experience in Operations, Strategy Ops, Sales Ops, RevOps, or Data Analysis • Understanding of product and business dynamics • Working SQL skills, including joins and aggregations • Experience navigating Salesforce Service Cloud • Experience with Superset or similar BI tools • Strong written and spoken English • Ability to distill complex analysis into structured, persuasive business cases • Experience in support operations is a bonus • Spanish language skills are a bonus • Must already have the legal right to work in the country of residence or the location of the role • Salesforce experience is critical, specifically operational/admin experience rather than only user experience

🏖️ Benefits

• Healthcare insurance • Wellness benefits, including gym memberships and mental health support • Paid time off, including vacation and birthday leave • Local benefits such as meal vouchers, transport allowances, and extended parental leave, depending on location • Career growth, learning, development, and cross-functional project opportunities • Remote work and flexible hours • Access to company hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, and Bologna • Diverse and inclusive global work environment

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