Senior Revenue Operations Analyst – Enterprise

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🕒 February 11

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DocPlanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

☁️ SaaS

👥 B2C

Healthcare Insurance • SaaS • B2C

DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.

📋 Description

• Design workflows and implement operational tools to increase efficiency across teams; • Create and maintain dashboards, perform data analyses, and track KPIs to support leadership decisions; • Provide day-to-day support to commercial teams, including CRM processes, troubleshooting, and removing blockers; • Communicate global policies and processes to local teams, ensuring correct implementation and identifying process gaps; • Train and onboard new members on CRM processes and tools; • Manage sales approval processes, including technical validations and compliance with internal policies; • Prepare and maintain documentation, templates, and proposals; • Lead and participate in local and global projects focused on process improvement, automation, and optimization; • Oversee commission calculations and provide data-driven insights to support business growth.

🎯 Requirements

• Degree in Engineering, Business Administration, or related fields; • Advanced knowledge of CRM systems (such as HubSpot and Salesforce), including field configuration, workflows, and basic integrations; • Experience with relational databases and SQL for data management and reporting; • Experience with Business Intelligence and big data analysis tools, including dashboard creation and management (such as Looker and Tableau); • Proficiency in Excel and Google Sheets for advanced analysis and reporting; • Experience with process and project management tools (such as Notion and Hive) and creating flowcharts to support operational improvements; • Basic knowledge of automation tools and systems, such as DocuSign and Typeform; • Ability to translate data into business actions and support operational decisions in a dynamic SaaS environment; • Fluent English.

🏖️ Benefits

• Time bank / compensatory time off to be used later; • Home office allowance; • Meal/Food allowance loaded on a flexible iFood card; • Health insurance, dental insurance, and group life insurance; • Childcare assistance; • StarBem for mental health and well-being; • iFeel app for emotional support; • Wellhub coverage for you and up to 3 dependents; • Pet plan to extend care to your pet as well; • Stock Options - eligible after 6 months of employment; • Birthday day off and work anniversary day off so you can celebrate as you prefer; • Partnership Club with agreements and discounts with educational institutions, such as universities and language schools; • Enhanced leave: 10 days for the death of a loved one; 2 days for pet bereavement; 7 days for marriage; 30 days paternity leave; 6 months maternity leave; • Referral program offering up to R$600 for a referral who remains with us for more than 6 months.