Staff Site Reliability Engineer

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September 11

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DocPlanner

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Healthcare Insurance • SaaS • B2C

DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

☁️ SaaS

👥 B2C

📋 Description

• Lead and drive technical initiatives that impact company and area-level directions. • Actively partner with your Engineering Manager counterpart and all engineering teams across the entire tech. • Provide accountability for all the technical initiatives led. • Work closely with the technical leaders of the area and the company to develop an effective technical strategy. • Act as a point of reference for our Engineering teams, especially regarding Reliability, Resiliency, High Availability, Scalability, Observability, Performance, and Incident Response. • Provide technical guidance, mentorship, and coaching inside and outside the team. • Actively take part in the incident response and management process. • Build and maintain robust systems that serve millions of patients and healthcare professionals every month. • Collaborate within the Platform team to empower engineers and product teams by building exceptional platforms designed with a product mindset.

🎯 Requirements

• Solid technical background related to the cloud infrastructure and the whole SDLC process. • Can support and unblock engineering teams in complex technical discussions. • Approach reliability initiatives with a lean, proactive, and value driven mindset, balancing impact and long-term sustainable development, with a strong accountability for delivering high-quality solutions. • Strong experience in working with web applications and a holistic understanding of complex systems. • Strong relational database expertise. • Proven experience of working with AWS, Kubernetes, IaC. • At least 4+ years of experience in SRE practices: observability and monitoring (preferably DataDog), incident management, performance and costs improvements, hands on SLO implementation. • Experience in cross-team initiative and creating buy-in for technical initiatives. • Believe in continuous learning and improvement. • Experience not only designing/implementing/delivering high-quality and impactful solutions, but also guiding and mentoring less experienced engineers.

🏖️ Benefits

• A salary adequate to your experience and skills between. • Share options plan after 6 months of working with us. • True flexibility and work-life balance • Remote or hybrid work model with or hub in Warsaw; Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly); • 20/26 days of paid time off (depending on your contract); • Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate). • Private healthcare plan with Signal Iduna for you and subsidized for your family. • Multisport card co-financing for you to have access to sports facilities across Poland. • Access to iFeel , a technological platform for mental wellness offering online psychological support and counseling. • Free English classes.