Enterprise Project Manager

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October 7

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Docusign

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eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

📋 Description

• Lead the successful delivery of complex, multi-stream enterprise projects using Docusign’s established delivery methodology • Ensure projects are delivered on time, within budget, and aligned to business outcomes and driving strong adoption, renewal, and growth within strategic customer accounts • Manage the full project lifecycle from planning through to close, balancing commercial oversight, governance, stakeholder engagement, and delivery excellence to create a high-quality customer experience across every engagement • Serve as a strategic delivery partner to customers, developing trusted relationships with senior stakeholders • Translate business goals into actionable delivery plans and ensure teams remain focused on outcomes that deliver genuine value • Collaborate cross-functionally with Sales, Product, and Customer Success teams to proactively identify additional customer needs, manage change effectively, and support the delivery of scalable, impactful solutions • Achieve all Professional Services KPIs, including utilisation targets, CSAT and quality benchmarks • Champion and enhance Docusign’s enterprise delivery framework, contributing to continuous improvement of methodology, tools, templates, and governance standards that elevate delivery maturity • Maintain up-to-date knowledge of Docusign’s products and integrations, including CLM, eSign, Web Forms, Salesforce, and other partner technologies, to better advise and guide customers throughout delivery • Support capability uplift across the delivery team, sharing knowledge, mentoring peers, and contributing to internal initiatives that scale our Enterprise Project Management practice

🎯 Requirements

• Basic Bachelor's Degree or Equivalent • 12+ years of relevant experience • 12+ years of primary project management experience with enterprise projects and a proven track record of delivering projects on time and on budget • 4+ years of experience with supporting client process optimization and change management • Proficiency in developing detailed project plans, timelines, and milestones, and effectively presenting them to stakeholders for alignment • Project Management Professional (PMP) Certification (Preferred) • Background in Software-as-a-Service project management and understanding of business operations and concepts • Experience using a CRM solution such as SalesForce.com • Proven track record of achieving Professional Services financial results while maintaining high customer satisfaction • Experience using Smartsheets for project management • Demonstrated strong customer-focus with a proactive approach to identifying and resolving client issues/problems • Ability to manage multiple complex projects simultaneously • Superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders.

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working hours • Paid time off