Lead Technical Program Manager, Digital Experience – Innovation

🔥 2 minutes ago

🏄 California, Colorado, +9 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $164.7k - $266k / year

⏰ Full Time

🟠 Senior

🛍️ E-commerce

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• As a Lead Technical Program Manager, own the end-to-end program management discipline for a defined portfolio of high-impact programs • Drive meaningful organizational impact by modernizing support function planning, execution, and measurement • Partner with Support, Product, Engineering, IT, Finance, and Operations stakeholders to scope, sequence, and execute high-priority programs • Maintain an integrated program-level view for assigned initiatives to provide leadership with reliable and on-time visibility into scope, progress, risks, decisions, and business outcomes • Apply and improve program management standards, ensuring business requirements, stakeholder commitments, and success measures are clearly defined • Own integrated schedules, dependency maps, risk registers, decision logs, and escalation paths for assigned programs • Design reusable program frameworks, templates, and playbooks for assigned initiative types • Lead program retrospectives and operational reviews to capture lessons learned and improve execution quality • Build and maintain program health dashboards, reporting views, and metrics

🎯 Requirements

• 12+ years of experience in technical program management, support operations, professional services, product operations, or engineering program management, with 5+ years leading cross-functional technical programs • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or an equivalent combination of technical degree and experience) • Experience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement • Experience with SaaS platforms, data flows, integrations, APIs, internal tooling, customer support systems, and automation workflows • Experience with program and portfolio management tools including Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM • Experience synthesizing program details into narratives, status updates, and decision paths for leadership audiences • Experience building program health dashboards, defining success metrics, and using data for risk management • Experience developing business cases or investment justifications, including articulating expected ROI and resource requirements • Professional certifications such as PMP, PgMP, SAFe, Scrum, or Lean Six Sigma

🏖️ Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events