Principal Onboarding Consultant

October 23

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+7 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $106.9k - $155.1k / year

⏰ Full Time

🔴 Lead

💼 Consultant

🦅 H1B Visa Sponsor

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Docusign

WebsiteLinkedInAll Job Openings

eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

📋 Description

• Deliver a best-in-class customer onboarding experience • Drive the onboarding engagement from kick-off to project completion • Discover customer needs and business objectives and tailor solutions that meet customer needs • Use knowledge around the Docusign platform to identify areas of opportunity to increase customer value • Review existing customer workflows to identify areas for optimization • Complete customer-facing work through a combination of zoom calls, phone calls and emails • Track and meet expectations around customer-utilization targets • Guide customers in the build and testing of their use case • Enable customers to be self reliant following their implementation

🎯 Requirements

• 8+ years of customer implementation consulting or Onboarding experience in the Software as a Service Industry • Business level proficiency for written and spoken English • Experience in a customer facing consulting delivery role • Expert-level consulting skills, including active listening, effective objection handling, strong negotiation techniques • Proven ability to master complex SaaS products and platform solutions • Extensive experience managing and delivering multiple projects simultaneously • Experience integrating SaaS solutions with systems such as Salesforce, Microsoft Dynamics 365, Oracle NetSuite, or HubSpot • Knowledge of change management methodologies

🏖️ Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events