Senior International Onboarding Consultant

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Manage a portfolio of customer engagements and drive return on investment in the Docusign platform • Deliver technical, adoption-focused customer onboarding, enablement, use-case identification, workflow optimization, and product guidance • Serve as the post-sale service team responsible for successful customer onboarding and product configuration • Deliver a best-in-class onboarding experience that accelerates time to first value • Drive onboarding engagements from kick-off through project completion within scope, on time, and to defined outcomes • Discover customer needs and business objectives and tailor solutions accordingly • Identify opportunities to increase customer value, feature adoption, and product expansion • Review customer workflows and identify optimization opportunities • Manage a multi-customer workload and complete customer-facing work through Zoom calls, phone calls, and email • Track customer-utilization targets and use required tools and playbooks to track onboarding • Present information and resources using prescribed materials • Recommend self-service resources and online training • Guide customers through building and testing use cases and enable them to become self-reliant after implementation • Proactively mitigate risks and accelerate time to live • Manage high-volume projects, notes, time entries, and project-status reporting • Collaborate with Support, Sales, Product Management, and other multifunctional teams • Maintain current product, platform, and partner-technology knowledge through enablement and knowledge-sharing activities • Contribute customer and vertical insights to improve the Customer Onboarding program and customer experience • Work with customers in North America and LATAM • Troubleshoot product issues and find creative solutions • Lead and collaborate on onboarding or customer side projects • Assist colleagues and managers with customer issues • Mentor and develop less experienced team members

🎯 Requirements

• Bachelor's Degree • 5+ years of customer service experience in the Software as a Service Industry • Business level proficiency for written and spoken English • Fluent or native speaker in Portuguese and Spanish • Experience in a customer facing, advisory, support or consulting delivery role • Strong technical capability and knowledge of adult learning principles, particularly in software • Experience implementing, onboarding or training in the Software as a Service Industry • Prior experience using Project Management software or Salesforce • Extensive Project Management or Coordination experience with a proven track record of successful delivery of projects, including managing a high volume of projects simultaneously • Business process reengineering and change management methodology knowledge and/or first-hand experience • Prior experience managing adoption, mitigating churn and/or driving expansion opportunities across the entire customer lifecycle • Ability to identify creative ways to drive customer technology adoption and usage • Ability to build effective strategy and execute it with customers and internally • Strong time management and prioritization skills • Ability to develop and deliver presentations to technical and non-technical audiences • Strong verbal and written communication skills • Ability to set and reset expectations and de-escalate customer situations • Active listening skills and ability to leverage product knowledge to deliver appropriate solutions • Ability to identify and document customer-experience gaps and recommend resolutions • Ability to make decisions autonomously • Ability to drive achievements and outcomes aligned with customer and program objectives • Ability to meet deadlines for customer engagements and deliverables • Creative problem-solving ability in ambiguous and changing environments • Subject matter expertise in an industry, including fluency in relevant regulatory and compliance requirements • Ability to interact with and influence individual contributors through executives

🏖️ Benefits

• Remote work designation; employee is not required to be in or near an office frequently • Equal opportunity workplace • Reasonable accommodations for qualified individuals with disabilities • Religious accommodations during the application process

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume