Technical Support Manager

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Lead and develop a team of Technical Support Engineers • Motivate, recognize, develop, mentor, and train the team and onboard new team members • Drive operational efficiency through key metrics, process improvement initiatives, documentation, and change management • Conduct twice-yearly employee focal reviews for direct reports • Act as liaison between Support and Engineering, Professional Services, and Product Management • Support large enterprise customers developing customized uses for Docusign products and services • Identify trending customer and internal employee issues requiring escalation • Review escalated issues before advancing them through proper channels • Handle Support Risk Assessment Team compliance activities

🎯 Requirements

• Fluency in English • 5+ years of experience in a technical customer-facing role for an enterprise SaaS product • Experience leading large technical teams • 3+ years of experience in a lead role or as a manager within a Technical Support team • Experience with software to support the team and manage escalations effectively • 3+ years of experience working in a hybrid workforce environment • Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline • Experience in providing technical customer support • Experience using Salesforce • Experience with Docusign and/or competitor products • Experience with technical training and content creation • Experience with ticket management systems and call tracking applications • Proficiency in additional languages beyond English • Experience in web-based application development

🏖️ Benefits

• Remote work designation; employee works from a designated remote location for the majority of the time • Reasonable accommodations for qualified individuals with disabilities • Religious accommodations during the application process

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