Product Support Specialist

🔥 50 minutes ago

🇹🇷 Turkey – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DoktorTakvimi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

Healthcare • Marketplace • SaaS

DoktorTakvimi is a Turkish online healthcare platform that helps patients find doctors and book appointments. The site lists over 200,000 doctors and specialists and supports both face-to-face and online consultations, patient reviews, automated SMS/email appointment reminders, and searchable filters by specialty and location. It also offers services for health professionals (DoktorTakvimi Pro) and features such as Noa Notes, an AI-assisted note-taking/visit-summary tool, positioning the product as both a marketplace for patients and a software platform for providers. The service is operated by DocPlanner Teknoloji A. Ş.

📋 Description

• Follow and manage product-related tickets, ensuring issues are understood, followed up and resolved or escalated • Support Customer Success and Sales teams with product and technical questions • Stay up to date with product features and changes • Take ownership of product-related topics when relevant team members are unavailable • Investigate recurring issues and identify opportunities for documentation, training or product improvements • Translate customer and business needs into clear information for Product and Tech teams • Support product trainings and improve internal product knowledge • Work with global teams on product-related topics and local feedback

🎯 Requirements

• Fluent English, both written and spoken • 1–2 years of professional experience, ideally in product support, customer support, technical support, operations, SaaS or a similar environment • Strong communication skills and ability to explain technical or product topics clearly • Comfortable working with tickets, support tools and different stakeholders • Genuine interest in digital products and technology • Strong problem-solving skills and ability to investigate issues before escalating them • Ability to manage multiple topics and track follow-ups • Proactive, self-motivated and independent working approach • Good analytical and organizational skills • Results-oriented mindset and strong sense of ownership • Experience with a SaaS or digital product would be a plus • Experience with Jira, Salesforce, Zendesk or similar platforms would be a plus • Basic understanding of web applications or technical troubleshooting would be a plus • Experience working with Product or Engineering teams would be a plus

🏖️ Benefits

• Remote work arrangement

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