Technical Account Manager

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Dome Group

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DOME Group is an independent merchant bank with offices in London and Istanbul, serving as a financial nexus between regions.DOME Group is led by a team of partners with unparalleled experience and expertise gained through successful careers in leading banks internationally. The partners have long-standing relationships with key corporates, family offices and private equity companies as well as unique access to key decision-makers.DOME’s anchor investors, Dogus Group and FIBA Group, are two of the most experienced investors in the financial services industry in Turkey and Europe. Each anchor investor brings a unique value proposition to DOME’s strategic positioning between regions.Through its expertise and network of relationships, DOME seeks to be the partner of choice of companies and investors by offering services across two main verticals; Strategic Advisory and Asset Management.

11 - 50 employees

📋 Description

• Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution • Lead regular technical committees with clients to track progress on action items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering Dept) and external stakeholders • Answering customers' technical questions and specific issues, inform them and also our internal teams (Account Manager, Engineering) about your investigations • You are able to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction • Proactively monitoring customer health from a technical perspective

🎯 Requirements

• At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity product • You know how to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction • You have proven working experience with Apache, Nginx, Varnish, F5, IIS, lambda@edge • HTTP protocol is no mystery to you • Bonus: Working with the Threat Research team, you can deep dive into data and you are familiar with Kibana/Elasticsearch • In-depth technical and functional understanding of website hosting and architecture, mobile application and how the internet works (architecture, components, flows, OSI Layers) • You are a fast learner, curious and autonomous • You are a team player and like to interact with other teams in the company • You are a customer-driven person, who is excited to work and solve technical challenges in an ambitious environment.

🏖️ Benefits

• Flex Life: While we offer remote, hybrid, & in-office options each position specifies the level of flexibility. Our Parisian office is located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace if you work hybrid or remotely. • If you are full remote, the SNCF discount card is paid for you to come to our office to visit us & your team! • Generous Health Benefits: We have partnered with Kenko for your healthcare needs. • A 100€ annual allowance is provided for a leisure activity of your choice in Sports or Culture. • Annual allowance of €200 if you come to the office by bike to cover maintenance costs. • Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager. • Events & Team building: #We care and we have fun! We organise Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture • Parent Care: Gift & care packages for parents. • PTO: Based on the country you are based from (e.g. 25 days in France).