Insurance/Claims Associate

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Donor & Surrogate Concierge

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

⚕️ Healthcare Insurance

🔬 Science

🌍 Social Impact

Healthcare Insurance • Science • Social Impact

Donor & Surrogate Concierge is a specialized service that matches intended parents with egg and sperm donors as well as surrogates. With over 25 years of experience, the company focuses on providing a personalized experience through dedicated case managers who guide clients through the entire matching process. They have access to a large database of over 25,000 donors and collaborate with more than 150 partner agencies to ensure clients find matches that align with their specific preferences and needs.

📋 Description

• Coordinates the insurance needs of every matched surrogate, including maternity, accidental death, complication, and bedrest policies. • Assists third party insurance brokers to secure policies and provide medical records to support the underwriting process • Liaise with clients and vendors to actively manage and complete financial and insurance tasks related to the client’s journey. • Works closely with vendors providing medical claim resolutions and payments • Disburse payments for insurance and medical claims through escrow • Review and audit medical claims, confirming appropriate amounts paid • Ensure standards and requirements are met for every match • Coordinates with internal teams, including Sales, Legal, and Operations to prioritize and complete tasks, and help resolve customer-facing issues in a timely and satisfactory manner. • Performs financial analysis as requested • Ensures all records are entered on a timely basis and accurately coded, including transaction consistency between QuickBooks Online, Salesforce, and Escrow systems. • Represents ConceiveAbilities as a warm and best-in-class service through exceptional communication and follow through

🎯 Requirements

• Associates degree or 2-years of relevant insurance/claims experience • Past professional experience within health care is a plus • Excellent communication skills, both verbal and written • High degree of attention to detail • Computer and data entry skills • Solid organizational skills, multitasking, and time-management • Demonstrated success working with multiple vendors, processes and systems • Knowledge of Excel is required • Medical billing and claims experience preferred

🏖️ Benefits

• Generous PTO • Remote-first culture, with participation in in-person Employee Events • Travel for Employee Events • Medical, dental, vision, short- and long-term disability, basic life, and voluntary life • 401(k) with matching contributions • FSAs • Continuing education allowance • The opportunity to make a difference and help build families