Case Manager - Personal Injury

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February 26

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Donovan Digital Solutions

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We are an advertising agency that combines traditional advertising, digital and design to create innovative, outside the box campaigns that are in sync with today’s marketplace. We are dreamers. We are innovators and negotiators. We tell stories and solve problems and bring ideas to life. We aren’t too big. We aren’t too small. For our clients, we are just right!

2 - 10 employees

📋 Description

• Client Advocacy: Guiding clients through every step of their case, ensuring timely communication regarding appointments and deadlines, and arranging transportation for medical treatments when necessary. • Case Coordination: Opening and managing client files in case management software, meticulously tracking progress, and ensuring all required documents, forms, and authorizations are gathered and confirmed. • Team Collaboration: Working closely with law firm counterparts, insurance companies, and medical providers to facilitate smooth communication and ensure clients receive necessary legal and medical support. • Oversight & Reporting: Managing medical requests and treatment plans, ensuring adherence to prescribed schedules, and preparing essential reports. • Compliance: Adhering strictly to all software policies and procedures and consistently meeting or exceeding Key Performance Indicators (KPIs).

🎯 Requirements

• Extensive Experience: Deep knowledge of healthcare and legal processes within personal injury, including a working knowledge of medical records, legal documents, and HIPAA practices. • Exceptional Organizational Skills: Superior follow-up, organizational, and document management skills, with a keen eye for detail and precision in filing. • Communication Excellence: Fluent English at a C1 level or above is required, both written and verbal, with excellent interpersonal and customer service skills. • Independent & Collaborative Spirit: The ability to work autonomously, follow instructions diligently, and seamlessly integrate into a team-oriented environment. • Tech Savvy: Proficiency with Microsoft Office Suite or similar software and strong typing skills. A willingness to learn new technologies and software is essential. • Empathy & Professionalism: A compassionate approach to client interaction, coupled with the ability to maintain professionalism with attorneys, experts, and all stakeholders. • Educational Background: A High School Diploma is required; a BS/BA in Business or equivalent experience is preferred, and a Paralegal certificate is a plus.

🏖️ Benefits

• Paid Training: Full, comprehensive paid training will be provided to ensure your success in this role. • Independent Contractor Status: This is an independent contractor role. You will be responsible for providing your own equipment and handling all self-employment taxes (Social Security, etc.) as per your country's laws.