Senior Business Analyst

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DOOR3

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Consulting

DOOR3 is a technology consultancy and software development firm founded in 2002, with a global presence and headquarters in New York City. Specializing in purposeful design and user experience, DOOR3 provides services such as UI design, design systems, UX audits, user and business research, testing & solution validation, and data visualization. Their development teams are skilled in custom software development, mobile application development, portal development, enterprise architecture, and automated quality assurance. They serve a diverse range of industries including insurance, legal, construction, fintech, non-profit, education, consumer, and retail, offering insightful solutions tailored to each sector. DOOR3's mission is to build software vital to enterprises, delivered on time and on budget, with a focus on collaboration and innovation.

📋 Description

• Work directly with client stakeholders across many departments to elicit, understand, and document their needs. • Define and map current state vs. future state processes as part of a major modernization effort. • Plan and run workshops and working sessions with stakeholders, including on-site sessions. • Liaise between business stakeholders and technical teams — including a third-party team responsible for maintaining and upgrading the back end and the in-house implementation team responsible for the front end — to validate that requested changes are feasible, within capability, and minimize changes to the back end. • Assess, at a directional level, whether a requested change is likely to be a large or small technical lift, and communicate that to the technical teams for discussion.

🎯 Requirements

• 5+ years of Business Analyst experience on digital products or software delivery teams, with client-facing responsibilities — comfortable operating as an embedded resource on the client side. • Corporate & financial background: Experience with formal, structured, corporate-style organizations — preferably a banking or financial institution — and at ease stepping into that kind of environment. • Transformation experience: Hands-on work on modernization or business transformation initiatives involving complex enterprise software — including current-state/future-state definition and navigating multiple stakeholders and user archetypes. • Technical fluency: Enough technical understanding to gauge whether a change is a large or small lift and to hold your own in conversations with engineering teams. • Requirements mastery: You consistently produce requirements that reduce ambiguity and rework — clear stories, strong acceptance criteria, and well-documented rules and flows. • Delivery fluency: Comfortable in Agile environments (Scrum/Kanban); experienced supporting refinement, sprint planning, demos, and iterative releases. • Analytical mindset: Strong problem decomposition, structured thinking, and the ability to use data/metrics to clarify decisions and measure outcomes. • English proficiency: Excellent written and spoken English — comfortable leading workshops, documenting decisions and requirements, and communicating delivery tradeoffs with senior stakeholders. • Tooling familiarity: Jira and Confluence, AI and collaboration tools, comfort working alongside UX systems (e.g., Figma prototypes). • Time zone alignment: Able to work with meaningful overlap in European & US hours. • Travel: Willingness to travel to Jeddah, Saudi Arabia up to four times per year (roughly quarterly) for on-site workshops and sessions.