Business Systems Manager

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $88.4k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

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DoorDash

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eCommerce • Marketing • Transport

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

10,000+ employees

🛍️ eCommerce

🚗 Transport

📋 Description

• Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes • Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training. • Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation • Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption. • Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem • Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization.

🎯 Requirements

• 5+ years in Operations (Marketing, Sales, Customer Success/Service, etc) and System development or consulting • 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem (certified Administrator a major plus, but not required) • Highly organized with strong aptitude for project management • Familiar with Agile development methodology and it’s core concepts • Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams • Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management • Ability to work autonomously, meet deadlines, and thrive in a fast paced environment • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level • Have a great sense of humor and bring a little levity to your hard work.

🏖️ Benefits

• 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave in compliance with applicable laws • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program