DoorDash
eCommerce • Marketing • Transport
DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.
Senior Manager, Workforce Strategy – RTA and Innovation
October 7
DoorDash
eCommerce • Marketing • Transport
DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.
📋 Description
• Own intraday and in-week SLA performance • Drive the innovation agenda for WFM • Partner with cross-functional stakeholders to connect strategy to execution • Act as the architect of WFM innovation • Design and operationalize execution models • Serve as the bridge between vision and execution
🎯 Requirements
• 7+ years of experience in Workforce Management or Support Operations • Proven track record of implementing and optimizing WFM tools and platforms (NICE, Verint, Assembled, Genesys, or similar) • Deep expertise in building and scaling RTA functions from scratch • Strong analytical skills and fluency with data tools (SQL, Excel, Tableau or similar) • Passionate about innovation and automation • Comfortable defining long-term strategy and building sustainable models • Thrives in fast-paced, ambiguous environments
🏖️ Benefits
• 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off and paid sick leave • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program
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