Maintenance Coordinator

Job not on LinkedIn

🔥 2 minutes ago

🇦🇷 Argentina – Remote

💵 $6 - $8 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Maintenance Coordinator

👻 Ghost score 0%

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Logo of Doorstead

Doorstead

51 - 200 employees

🏠 Real Estate

💳 Fintech

💰 $21.5M Series B on 2023-01

Real Estate • Fintech

Doorstead is a real estate company founded by a team from Uber and Y Combinator, focusing on disrupting the property management industry through technology and artificial intelligence. The company offers a unique service known as "iRenting," which guarantees landlords rental income regardless of occupancy, thereby providing a safer investment avenue. Utilizing big data and operations technology, Doorstead aims to innovate within the $50B+ property management sector.

📋 Description

• Own assigned work orders from intake to close-out, following established workflows and documentation standards • Meet CSAT targets and SLA commitments across all tenant and owner communications • Manage and reduce a backlog of escalated maintenance issues through daily prioritization • Schedule and coordinate service appointments between tenants and vendors • Conduct consistent follow-ups to ensure repairs are completed to a high standard • Maintain accurate, timely records in systems for every request and communication • Collaborate across teams to resolve escalations • Deliver a world-class servicing experience for tenants and owners across maintenance requests, including intake, triage, approval, scheduling, completion, and quality verification

🎯 Requirements

• Prior experience as a virtual assistant or remote worker • Experience delivering excellent customer service in challenging or ambiguous situations • Strong written and verbal English communication skills • Process-oriented, with strong attention to detail and documentation • Decisive and proactive, comfortable making sound decisions and moving work forward • Empathetic, adaptable, and able to multitask across competing priorities • Reliable internet connection • Flexible schedule • Experience with property management, maintenance coordination, or work order software (nice to have) • Familiarity with SLAs, CSAT, or ticketing systems (nice to have)

🏖️ Benefits

• Option to work remotely from anywhere with an internet connection • Wellness Leave: eight (8) hours of bonus pay per calendar month to support time off for well-being purposes, family-related reasons, sick leave, etc. • New Parent Leave: ten (10) days of New Parent Bonus for new parent leave for contractors who become parents through adoption or childbirth

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