Doran Jones Inc.
Finance • Compliance • Enterprise
Doran Jones Inc. is a leading data engineering and application development firm specializing in financial services. The company focuses on capital markets, risk management, and regulatory compliance, offering a comprehensive range of services including advisory consulting, project and program management, quality assurance and testing, and more. Established in 2010, Doran Jones Inc. is committed to helping clients achieve their transformation goals with a flexible and personalized consultation approach. The firm prides itself on diversity and inclusion, actively recruiting from local communities and providing a competitive benefits package for its employees.
Service Level & Availability Manager
October 23
Doran Jones Inc.
Finance • Compliance • Enterprise
Doran Jones Inc. is a leading data engineering and application development firm specializing in financial services. The company focuses on capital markets, risk management, and regulatory compliance, offering a comprehensive range of services including advisory consulting, project and program management, quality assurance and testing, and more. Established in 2010, Doran Jones Inc. is committed to helping clients achieve their transformation goals with a flexible and personalized consultation approach. The firm prides itself on diversity and inclusion, actively recruiting from local communities and providing a competitive benefits package for its employees.
📋 Description
• Own end-to-end Service Level and Availability Management across on-premises, cloud, and third-party systems. • Develop and maintain availability plans that align with business priorities and risk mitigation strategies. • Monitor system health and performance using tools such as PowerBI, Datadog, Splunk, PagerDuty, and ServiceNow. • Partner with Infrastructure, DevOps, and Application teams to embed availability practices into change, incident, and release processes. • Define and track key metrics (uptime, reliability, MTTR/MTTI) and present trends and recommendations to technical and leadership teams. • Foster a culture of proactive monitoring, resilience engineering, and continuous improvement.
🎯 Requirements
• 5+ years of experience in Availability Management, Service Level Management, or related IT Service Delivery functions. • Proven track record implementing availability frameworks aligned with ITIL or similar best practices. • Solid understanding of infrastructure, cloud (AWS/Azure), and modern architectures (microservices, containers). • Hands-on experience with monitoring, alerting, and analytics tools (PowerBI, Datadog, Splunk, PagerDuty, ServiceNow). • Excellent communication and analytical skills, with the ability to convey technical insights to non-technical audiences. • ITIL or cloud certifications (AWS/Azure) preferred.
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