Team Lead, Product Operations – Classification

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DoubleVerify

WebsiteLinkedInAll Job Openings

501 - 1000 employees

DoubleVerify is a leading software platform for digital media measurement and analytics. Our mission is to make the digital advertising ecosystem stronger, safer and more secure, thereby preserving the fair value exchange between buyers and sellers of digital media. Hundreds of Fortune 500 advertisers employ our unbiased data and analytics to drive campaign quality and effectiveness, and to maximize return on their digital advertising investments – globally.Learn more at www.DoubleVerify.com.

📋 Description

• Supervise and coordinate daily classification / labeling activities of team members. • Ensure all team members are up to date on training and latest policy updates • Provide guidance and support to team members, promoting a collaborative and productive work environment. • Monitor and evaluate employee performance, providing constructive feedback at least once per week and implementing improvement plans when necessary. • Ensure compliance with policies and procedures. • Identify training needs and coordinate with HQ Teams to ensure our Costa Rica site has the necessary support, knowledge and skill to perform with outstanding speed and accuracy • Foster a culture of teamwork, open communication, and continuous improvement with daily stand up meetings, calibration sessions and feedback. • Address and resolve conflicts within the team in a timely and effective manner, keeping in mind DVs CORE values PACT (Passion, Accountability, Collaboration, Trailblazing), and upholding all guidance in our company policies and EOR handbook. • Collaborate with other departments to streamline processes and enhance overall efficiency. • Track and report key performance indicators (KPIs) to upper management.

🎯 Requirements

• Proven experience in a supervisory or leadership role, minimum 3 years • Strong communication and interpersonal skills. • Ability to motivate and inspire a team. • Excellent problem-solving and decision-making abilities. • Organizational and time-management skills.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development