Client Services – Technical Support Representative

🕒 February 24

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Dow Jones

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1882

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.

📋 Description

• Provide technical support for developers implementing OPIS’ API products • Act as a liaison for partners during installation/implementation of OPIS products • Develop and maintain documentation for support staff • Perform investigation and analysis to solve problems • Notify management and customers of platform or product troubles • Be responsible for the effectiveness, quality and timeliness of trouble resolution • Work closely with various Systems / Technology / Development groups • Assist with coverage for other regions or weekend duties

🎯 Requirements

• At least 3 years’ customer service/technical support experience • Ability to make customers (internal & external) and their needs a primary focus • Experience supporting web and mobile applications • Understanding of Web services (SOAP, REST, WSDL, XML) and relational databases • Experience supporting sites using API and SDK integrations • Knowledge of networking or communication protocol including HTTP, FTP • Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM • High level understanding of how to troubleshoot network connectivity issues • Experience explaining complex products and technical issues • Ability to assimilate complex product knowledge • Prior experience with Salesforce and NetSuite (a plus) • College degree -OR- relevant experience

🏖️ Benefits

• Comprehensive Healthcare Plans • Paid Time Off • Retirement Plans • Comprehensive Insurance Plans • Lifestyle programs & Wellness Resources • Education Benefits • Family Care Benefits & Caregiving Support • Commuter Transit Program • Subscription Discounts • Employee Referral Program