Implementation Specialist

🔥 12 hours ago

🏛️ District of Columbia, North Carolina, +2 more states – Remote

🏛️ District of Columbia – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Doxel

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • Construction • SaaS

Doxel is a company that provides automated construction progress tracking through powerful analytics and easy-to-use tools. It serves stakeholders such as owners, project executives, superintendents, and BIM/VDC engineers by offering a complete tracking solution for complex construction projects across industries, including data centers, manufacturing, and healthcare. Doxel's platform utilizes AI and image recognition to track progress over 80 stages of construction, offering valuable insights that help mitigate risks, prevent delays, improve reliability, and optimize schedules. The software provides real-time visibility of project progress, reducing the time spent on manual tracking and enabling better budget management. With Doxel, project leaders can accelerate delivery, improve labor productivity, and achieve higher accuracy in progress tracking and reporting.

📋 Description

• Own the requirements for each onboarding in your portfolio — know what “done” looks like and track every open item against it • Coordinate across the internal teams who supply pieces of each implementation, holding them accountable for deliverables on time • Request, arrange, validate, and prepare onboarding files to ensure timely, accurate delivery • Track status across multiple concurrent onboardings and surface what’s outstanding, stuck, or at risk before it becomes a problem • Flag risks early to your manager with the context needed to act — and propose a path forward, not just the problem • Liaise between department stakeholders to keep everyone aligned on project status • Support customer-facing communication on assigned accounts, growing into direct ownership as you build trust and judgment • Spot friction in how onboardings run and bring observations forward to help improve the process

🎯 Requirements

• 2+ years in software operations, implementation support, project coordination, or a similar multi-stakeholder coordination role • Comfortable holding many threads at once — you can coordinate several workstreams that each depend on other people without losing track of any • Process and structure-driven, with a real method for tracking dependencies and making sure nothing slips • Meticulously organized with excellent written communication skills • Coachable and self-aware — you take direction well, learn why the system works, and bring your own perspective once you have the context • Proactive and self-motivated, you’re a beacon of positivity and enthusiasm • High aptitude and willingness to continually learn new technologies • Adaptable to ever-evolving processes, with strong personal initiative to execute • Comfortable supporting US and EMEA times • Travel to our mandatory quarterly business reviews (QBRs) 4X per year and additional travel as needed

🏖️ Benefits

• Doxel is an equal opportunity employer