Global Operational Account Management

🕒 March 3

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DP World

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

📦 Logistics

Transport • Logistics

DP World is a global leader in facilitating trade and logistics, dedicated to improving the flow of trade to enhance opportunities and quality of life across communities. With over 108,000 employees operating in 74 countries, DP World integrates various sectors including Ports and Terminals, Marine Services, and Logistics to create efficient end-to-end supply chain solutions. The company is committed to innovation by investing in disruptive technologies such as intelligent delivery systems and automated warehouse stacking, aiming to transform and streamline global trade operations.

📋 Description

• Act as the single global operational authority for assigned Global Strategic Accounts • Ensure adherence to SLAs and operational KPIs across all regions and maintain consistent service standards aligned with global frameworks • Define and govern standardized operating models and execution standards across all regions and sites • Ensure global alignment of KPIs, SLAs, productivity metrics and service models • Implement global best practices and operational enhancements • Support automation and digitalization initiatives • Define financial guardrails for contract performance and margin protection • Establish monitoring mechanisms for low-margin contracts • Drive identification and execution of cost-efficiency initiatives • Drive structured root-cause analysis on performance gaps • Champion adoption of operational best practices • Sponsor and govern RFQs, renewals and Book of Business transformations • Provide strategic direction for WMS/TMS deployment and digital enablement • Serve as the primary global operational contact for the client • Participate in executive QBRs

🎯 Requirements

• 10+ years in logistics operations, with global or multi-region experience • Proven track record in managing strategic accounts and complex supply chains • Strong commercial and financial acumen, with experience managing margin, productivity and contract sustainability • Experience working with automation, WMS, TMS and digital logistics solutions • Strong governance, project management and change leadership capabilities • Executive presence with strong stakeholder management and influencing skills

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events