Global Operational Account Management

🕒 March 3

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DP World

WebsiteLinkedInAll Job Openings

10,000+ employees

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

📋 Description

• Act as the single global operational authority for assigned Global Strategic Accounts • Ensure adherence to SLAs and operational KPIs across all regions and maintain consistent service standards aligned with global frameworks • Define and govern standardized operating models and execution standards across all regions and sites • Ensure global alignment of KPIs, SLAs, productivity metrics and service models • Implement global best practices and operational enhancements • Support automation and digitalization initiatives • Define financial guardrails for contract performance and margin protection • Establish monitoring mechanisms for low-margin contracts • Drive identification and execution of cost-efficiency initiatives • Drive structured root-cause analysis on performance gaps • Champion adoption of operational best practices • Sponsor and govern RFQs, renewals and Book of Business transformations • Provide strategic direction for WMS/TMS deployment and digital enablement • Serve as the primary global operational contact for the client • Participate in executive QBRs

🎯 Requirements

• 10+ years in logistics operations, with global or multi-region experience • Proven track record in managing strategic accounts and complex supply chains • Strong commercial and financial acumen, with experience managing margin, productivity and contract sustainability • Experience working with automation, WMS, TMS and digital logistics solutions • Strong governance, project management and change leadership capabilities • Executive presence with strong stakeholder management and influencing skills

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events