IT Process Manager – Configuration & Change Management

Job not on LinkedIn

🕒 March 17

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dräger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🤝 B2B

🔧 Hardware

📚 Education

B2B • Hardware • Education

Dräger is an international leader in medical and safety technology that designs, manufactures and services a broad range of medical devices and industrial safety equipment. Its hospital portfolio includes ventilators, anesthesia machines, patient monitoring, neonatal and intensive care solutions, surgical lights and thermoregulation systems, alongside digital clinical solutions and training services. On the safety side Dräger produces respiratory protection, fixed and portable gas detection, industrial PPE, firefighting equipment and related training and rental services for industries and government. The company also provides service, education, software and lifecycle support to healthcare providers, industry operators and first responders.

📋 Description

• Execute and enforce the Configuration Management process, including maintenance and updates of the Configuration Management Database (CMDB) • Ensure a smooth Change Management process, including monitoring, supporting and approving change requests via the Change Advisory Board (CAB), and promoting continuous improvements • Develop and implement a roadmap for holistic and agile Configuration and Change Management in line with ITIL best practices • Serve as the primary point of contact for internal and external stakeholders on all operational matters • Maintain, improve and implement processes within the ITSM solution and produce reports • Provide training and operational support for colleagues and external partners, including creation of user manuals and work instructions • Participate in cross-functional projects as an operational expert for Configuration and Change Management and represent process-related topics

🎯 Requirements

• Completed university degree in IT or completed vocational training as an IT specialist (Fachinformatiker) or equivalent • Professional experience in IT Service Management (especially Configuration and Change Management) • Experience with ITSM tools in the areas of Configuration, Change Management, Reporting and overall IT Service Management • Strong understanding of ITIL v3 or ITIL v4 • Familiarity with IT governance, compliance and audit requirements • Business-fluent German and English

🏖️ Benefits

• Attractive pay according to the applicable collective agreement, including various additional payments • 30 days annual leave plus company-regulated special leave days • Flexible working hours • Mobile/remote working options • Sabbatical • Contributions to (company) pension schemes • Company laptop • Individual onboarding and induction • Professional development opportunities and coaching • Employee leisure and continuing education programs • Company sports and prevention courses • Health center and gym • Company-affiliated daycare and parent-child offices • Family service with a 24/7 emergency hotline • Subsidized on-site canteen • Good transport connections and parking • Attractive insurance benefits via our affiliated broker (Mapra Assekuranzkontor GmbH)