DraftKings Inc.
1001 - 5000 employees
Founded 2012
🎮 Gaming
⚽ Sports
👥 B2C
Gaming • Sports • B2C
DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.
Customer Experience Associate – Temporary
🕒 May 27
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DraftKings Inc.
1001 - 5000 employees
Founded 2012
🎮 Gaming
⚽ Sports
👥 B2C
Gaming • Sports • B2C
DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.
📋 Description
• Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner. • Manage high-quality communications with our customers across several channels including phone, email, chat, and social media. • Promote our brand through conflict resolution abilities and effective communication skills. • Advocate for our players to help us grow the business.
🎯 Requirements
• Bachelor's degree or equivalent work experience is preferred. • Prior online customer support or relevant experience. • Ability to effectively communicate with customers across phone, email, and chat. • Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am, which includes 5 days of work with 2 days off. • Strong collaboration and communication skills. • Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite. • All applicants must be at least 21 years of age due to state(s) licensing requirements.
🏖️ Benefits
• Bonus • Equity • Benefits as applicable
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