Manager, Player Development

🕒 May 5

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers. • Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance. • Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions. • Assist VIP leadership in developing and implementing sales training programs. • Participate in the escalation process including working with clients and other DK departments to resolve client cases. • Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

🎯 Requirements

• Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry. • At least 3 years of experience managing a sales team through effective communication, coaching, and performance management. • Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues. • Experience in coaching a team to deliver quality customer experience and consistent sales techniques. • Must be able to obtain and maintain required State Gaming Licenses.

🏖️ Benefits

• bonus • equity • benefits as applicable