Lead Customer Success Manager – APAC

🔥 44 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

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Dragos, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 $74M Series D - Dragos on 2023-09

Manufacturing • Logistics • Consulting

Dragos, Inc. is a cybersecurity company specializing in operational technology (OT) and industrial control systems (ICS) protection for critical infrastructure. It provides an OT-native platform that delivers asset visibility, vulnerability management, threat detection, and response playbooks, backed by threat intelligence, managed services (including OT Watch and incident response), training, and compliance support. Dragos focuses on defending sectors like energy, utilities, manufacturing, transportation, and other industrial environments through a combination of software, intelligence, and expert services.

📋 Description

• Serve as the primary post-sales point of contact for customers in the APAC region. • Drive successful onboarding, implementation, and adoption of Dragos solutions. • Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes. • Own customer success plans and conduct regular business reviews to assess value realisation, promote advocacy, and identify expansion opportunities. • Own customer management, customer retention and health metrics, ensuring proactive engagement, value realisation, and commercial and technical risk identification, to minimise churn (GDR) and increase expansion velocity (NDR). • Regularly maintain SFDC and other systems of record with detailed notes, including proactive development and execution of success and at-risk account recovery plans. • Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience. • Serve as a trusted advisor to clients, driving adoption, ensuring satisfaction, and aligning Dragos solutions with customers' operational and security goals.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management. • Excellent communication, presentation, and relationship-building skills. • Comfortable working independently in a remote-first environment. • Proven ability to manage complex customer relationships and influence key stakeholders. • Understanding of cybersecurity and how that translates business level outcomes. • Strong executive presence, written, and verbal communications skills. • Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is preferred. • Willingness to travel 25%. • All new hires must pass a background check as a condition of employment.

🏖️ Benefits

• Competitive Equity Package • Comprehensive Benefits Plan

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