Customer Success Manager

Job not on LinkedIn

🔥 17 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Protecht

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS

Protecht is a leader in Enterprise Risk Management Software and Services, emphasizing a transformative approach to risk management. Since 1999, the company has provided training, advisory, and software solutions to enhance risk management across both corporate and government sectors. Their flagship product, Protecht. ERM™, is delivered in a SaaS model, enabling organizations to effectively integrate risk management into their daily operations with innovative tools and adaptable reporting capabilities.

📋 Description

• Own and manage a portfolio of customers as their trusted advisor and primary point of contact • Build long-term relationships by understanding customer objectives and aligning solutions to their needs • Drive product adoption, engagement, and value realisation through proactive customer success strategies • Partner with Account Managers to identify and support growth and expansion opportunities • Deliver regular business reviews, insights, and reporting to demonstrate impact and ROI • Act as the voice of the customer by feeding insights back to Product and internal teams • Collaborate cross-functionally to resolve issues and continuously improve the customer experience • Support customer user groups and webinars

🎯 Requirements

• Proven experience in Customer Success, Account Management, or a similar customer-facing role • Strong relationship-building and stakeholder-management skills • Commercially minded, with experience driving retention, adoption, and growth • Data-driven, with the ability to interpret customer insights and translate them into action • Highly organised and able to manage multiple accounts and priorities • Proactive, solutions-focused, and customer-obsessed mindset • Experience working with complex SaaS solutions, technology products, or B2B environments • Experience using CRM or customer success platforms • Familiarity with Gainsight, Planhat, ChurnZero, or HubSpot is a bonus • Experience managing enterprise or complex customer portfolios is a bonus • Understanding of customer success frameworks and industry best practices is a bonus • Full work rights as a US Citizen or Permanent Resident

🏖️ Benefits

• Flexible, inclusive, fun, and diverse work environment • Culture of recognition • Buddy program • Self-directed dynamic learning opportunities • Trust-based workplace culture • Flexible and supportive work environment • Opportunity to work on a globally used, purpose-driven product • Growth, learning, and career progression support • Certified Great Place to Work® environment

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