Senior Client Success Specialist

🔥 1 minute ago

🇦🇺 Australia – Remote

💵 AU$92k - AU$115k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sensiba LLP

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏗️ Construction

🏥 Healthcare

Consulting • Construction • Healthcare

Sensiba LLP is a U. S. -based accounting and business consulting firm that provides audit & assurance, tax, consulting, governance, risk & compliance (GRC), cybersecurity assessments (including penetration testing), software advisory, and sustainability/ESG services. The firm serves mid-market and enterprise clients across industries such as technology, venture capital, real estate, construction, manufacturing, agribusiness, hospitality, and local government. As a Certified B Corporation, Sensiba emphasizes people-first culture, social and environmental impact, and technical expertise to help organizations manage risk, achieve compliance, and support sustainable growth.

📋 Description

• Execute Customer Success strategy for a designated portfolio of GRC clients across the EMEA region, with some crossover into APAC • Drive initiatives focused on customer retention, growth, satisfaction, and long-term account health • Collaborate with Delivery, Audit, Sales, and Sales Engineering teams to strengthen engagement and identify expansion opportunities • Own retention of renewal revenue within the portfolio and serve as primary contact for strategic accounts and complex customer situations • Lead onboarding and kick-off calls for clients across SOC 2, HIPAA, and GDPR compliance frameworks • Identify readiness gaps and guide clients in preparing for audit fieldwork • Advise on audit scope, controls, and expectations during readiness • Coordinate platform setup and compliance package configuration for recurring audits • Coordinate seamless handoffs into audit execution • Own the full renewal lifecycle, including outreach, follow-ups, and proposal creation • Initiate recurring client engagements for subsequent audit periods • Handle expansion requests and scope changes with Sales and Delivery teams • Provide feedback on pricing and packaging • Partner with Audit Delivery, Sales, Technology, and Operations teams on client needs and timelines • Maintain effective Salesforce and HubSpot integrations • Build HubSpot workflows and automations • Support Salesforce governance, including field enforcement, location-based automation, and MSP contact requirements • Engage with MSP partners and Accounts to align billing and delivery • Create training materials and host onboarding sessions for new team members • Mentor peers and share best practices • Act as a subject matter resource for the Customer Success team

🎯 Requirements

• 3-5 years’ experience in a Customer Success, Account Management, or client-facing role • Capability in self-leadership and portfolio ownership, managing a book of clients and a renewal revenue target autonomously with minimal day-to-day oversight • Proficiency with CRM platforms, particularly Salesforce and HubSpot • Experience using proposal, customer contracting and engagement tools, and project tracking tools • Excellent written and verbal communication skills, with the ability to manage multiple client relationships simultaneously • Ability to identify process gaps and drive improvements through documentation and structured playbooks • Experience working across Sales, Delivery, Technology, and Finance/Accounts teams • Working knowledge of compliance frameworks such as SOC 2, HIPAA, and GDPR preferred • Experience working with MSP partners or in a channel/partner management context preferred • Background in audit delivery, GRC, or information security preferred • Familiarity with creating training content and facilitating internal enablement sessions preferred • Exposure to billing and revenue operations workflows preferred

🏖️ Benefits

• Market-Leading Annual Leave – 30 days of Annual Leave, plus an additional 5 days of paid leave for the firm's mid-year shutdown in July • Personal/carer's leave • Parental leave • Volunteer days • Salary Packaging & Novated Leasing • Flexible & Remote Work • WeWork subscriptions and access to local offices for team collaboration • Performance-Based Bonus through an annual discretionary bonus program • Tuition reimbursement • Support for professional certifications (CA/CPA etc.) • Structured mentorship • Choice of a high-spec Mac or PC setup • DEI initiatives • Employee resource groups • Comprehensive wellness programs • Competitive compensation • Professional advancement opportunities