Senior Customer Success Manager

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Serve as the post-sales primary point of contact for enterprise customers. • Lead customer engagements across onboarding, implementation, and adoption. • Collaborate with Solutions Architects, Technical Support, Product Management, Engineering, and Sales. • Lead the technical onboarding process and formulate onboarding plans based on customer requirements, goals, and challenges. • Develop relationships with customer stakeholders from technicians to CISOs. • Partner with sales to identify renewal and expansion opportunities while minimizing churn risks. • Collaborate with customers and the Education team on product features, best practices, and security principles. • Develop hands-on technical knowledge of Chainguard and stay current with industry trends, features, and best practices. • Act as the voice of the customer and advocate for customer needs internally. • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly. • Drive customer outcomes, product adoption, and time-to-value.

🎯 Requirements

• 5+ years experience in enterprise, customer-facing roles collaborating with technical and business teams, including Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support. • Must hold an active NV1 with the ability to obtain NV2. • Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle. • Ability to take full ownership of a customer portfolio and work with a high level of autonomy. • Ability to make key decisions regarding customer outcomes, escalations, issue de-risking/de-escalation, and internal advocacy. • Entrepreneurial mindset and ability to build new processes or practices. • Commitment to continuous personal and professional development. • Strong emotional intelligence and priority management skills. • Sydney location is preferred but not required. • Previous early-stage startup experience is strongly preferred. • Passion for technology and cybersecurity is strongly preferred. • Relevant hands-on technical experience with cloud computing environments such as AWS, GCP, or Azure; containers; Linux; Supply Chain Security; DevSecOps; AppSec; security; security infrastructure; regulatory compliance; vulnerability management; or software development lifecycle is strongly preferred.

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Receive stock options upon hire and promotion. • Participate in secondary offerings and have 10 years to exercise options. • 100% covered health, vision and dental insurance premiums for the employee and dependents. • Flexible time off. • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, usable all at once or throughout the child's first year. • Team meetup opportunities and bi-annual destination summits.