Product Success Manager – GRC

Job not on LinkedIn

🔥 1 minute ago

🌐 Australia, Singapore – Remote

🇦🇺 Australia – Remote 🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Drive product adoption and growth motions for Workiva’s GRC solutions • Work directly with customers to enhance their experience and build successful reference accounts • Collaborate with internal teams to monitor satisfaction, deliver programs, and act as liaison for platform deployment • Review customer accounts and address platform needs and technical troubleshooting • Analyze customer renewal likelihood and help manage risks to mitigate churn • Interpret customer satisfaction metrics and develop improvement strategies • Define product insights and metrics that drive organizational decisions • Represent Customer Success within Product Development to ensure new features add customer value • Scale emerging solutions and improve current operating methods to increase customer satisfaction • Partner with leadership on decisions impacting the product and customer experience • Align with global teams on product success processes • Enable Customer Success teams to deliver value to customers • Enable customers and internal teams on benefits of new product releases • Travel up to 10% for customer and internal events

🎯 Requirements

• Minimum 4 years of experience in Customer Success, Product Management, or Professional Services within a software organization, preferably SaaS • Undergraduate degree or equivalent combination of relevant career experience • Experience with governance, risk, and compliance programs • Solution implementation experience preferred • Knowledge of connected data solutions and the Workiva platform of connected products/solutions • Proven track record with product enablement and measurable customer success • Highly data-driven and meticulously detailed, with commitment to driving customer engagement toward business outcomes and value realization • Excellent verbal and written communication skills, including ability to chair sessions and host webinars • Ability to operate effectively in environments of constant change • Self-motivated and action-oriented approach with strong execution skills • Strong project management skills and attention to detail • Ability to interact with business partners at all levels of the organization • Reliable internet access for remote work

🏖️ Benefits

• Up to 10% travel for customer and internal events • Reliable internet access for remote work • Equal Employment Opportunity Employer • Reasonable accommodations for applicants with disabilities • Comprehensive security and privacy training tailored to employees’ roles