Customer Success Manager

🔥 1 hour ago

🌐 Australia, New Zealand, +2 more countries – Remote

🇦🇺 Australia – Remote 🇳🇿 New Zealand – Remote 🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 1%

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Manage a dedicated portfolio of approximately 40–60 Mid-Market customers across the full customer lifecycle • Lead onboarding through kickoffs, milestone check-ins, and guidance toward measurable outcomes • Build customer-specific success plans based on goals and measurable outcomes • Provide proactive, consultative guidance through strategic touchpoints and value-driven conversations • Monitor customer health, identify adoption trends, and address risks • Partner with Account Management on retention and expansion • Coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed • Own customer escalations from identification through resolution • Advocate for customers internally through product feedback and customer-experience improvements • Drive AI adoption across the customer portfolio • Share best practices, improve playbooks, and participate in webinars and enablement initiatives

🎯 Requirements

• 2+ years as a Customer Success Manager for technical products, in a SaaS environment • Experience communicating with software developers in a technical capacity • Opinionated about customer experience, with well-formed views for providing strategic advice • Fluency in French, Russian, and/or Spanish • Located in Australia, New Zealand, United Kingdom or Ireland • Bonus: experience designing lifecycle messages • Successful completion of a background check and employment verifications

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget