Founding Customer Success Manager

🔥 0 minutes ago

🇦🇺 Australia – Remote

💵 A$100k - A$130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Beam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🏛️ Government

🌍 Social Impact

💰 $19.1M Series A - Beam on 2025-01

Artificial Intelligence • Government • Social Impact

Beam is an AI-powered social enterprise that builds digital tools to improve frontline welfare services for people experiencing homelessness, unemployment, refugee resettlement, and prison leaver support. It partners with government bodies to deliver one-to-one, caseworker-led support—mostly via smartphones—while using AI and data to reduce administrative burden, measure outcomes, and deliver taxpayer savings. Beam is a certified B-Corp focused on human-centred welfare, digital inclusion, and measurable social impact.

📋 Description

• Champion Beam’s expansion into Australia with Beam Notes • Onboard new partners and drive product adoption • Project manage delivery and identify growth opportunities • Cultivate strong partnerships with frontline workers and senior leadership • Identify account expansion opportunities, develop proposals, and own a revenue goal tied to contracts, expansions, and renewals • Run training and feedback sessions with users • Lead pilot evaluation, gather benchmark data, and analyse Beam Notes’ impact • Provide clear updates and reports demonstrating partnership impact • Serve as the voice of the customer by sharing insights with product and go-to-market teams • Help build and refine customer success processes and playbooks for Australia • Secure account renewals and expansion opportunities • Build long-lasting stakeholder relationships and contribute to Beam Australia’s market strategy and customer success function

🎯 Requirements

• 2–4 years in a high-growth VC-backed startup • Exceptional relationship-building skills • Strong commercial acumen • Outstanding written and verbal communication skills • Ability to articulate complex ideas clearly and deliver engaging presentations • Adaptive and growth mindset • Proactive approach to customer needs • Meticulous attention to detail • Genuine passion for impact in the frontline care sector • Must be based in Australia • Work visa sponsorship eligibility is assessed in the application process

🏖️ Benefits

• 40% variable commission • Competitive range of perks based on geography • Equity (listed in compensation summary) • Reasonable adjustments during the hiring process • Inclusive, diverse, and supportive work environment