Customer Success Manager

🔥 30 minutes ago

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iMotions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

📚 Education

🔬 Science

💰 $2.7M Series unknown on 2007-09

SaaS • Education • Science

iMotions is a multimodal human behavior research software company. iMotions provides a unified platform (desktop and online) for collecting and analyzing biosensor and behavioral data — including eye tracking (screen, VR, glasses, webcam), facial expression analysis, EDA/GSR, EEG, EMG, ECG, respiration, motion capture, GPS and voice — and integrates with many hardware vendors. Used by top universities and commercial researchers, its products support applications in consumer insights, UX and product research, neuromarketing, education (EduLabs), health and medicine research, and ad/content testing.

📋 Description

• Become an expert in the iMotions Biometric Research Platform to provide high-level technical guidance across various research disciplines. • Lead the onboarding process for new APAC customers, ensuring they are fully operational and achieving their desired outcomes early in the partnership. • Manage the end-to-end renewal process for client subscriptions and software licenses. • Assist researchers in setting up robust, peer-review-ready experimental protocols and data collection workflows. • Help corporate clients (UX, Marketing, Pharma, Automotive) apply biometric data to solve business challenges. • Act as the technical and consultative arm for the CPH-based Sales team. • Foster ongoing relationships with established accounts to identify upsell and expansion opportunities, ensuring the iMotions platform remains central to their research. • Coordinate across Global Support and Product Management to ensure the specific needs of both academic and commercial APAC users are represented in our global roadmap.

🎯 Requirements

• Bachelor’s (4+ years’ experience) or Master’s (2+ years’ experience) in Psychology, Neuroscience, Biomedical Engineering, Business or related fields. • Hands-on experience with biometric sensors (Eye tracking, EEG, GSR, etc.) and a solid understanding of research study design. • prior experience with iMotions and/or other similar biosensor methodologies is required. • Experience managing contract renewals, subscription licenses, or technical sales. • You are comfortable discussing budgets and navigating procurement processes. • Proven ability to navigate the different procurement cycles and success metrics of Commercial enterprises vs. Academic institutions. • Exceptional English communication skills, with the ability to "speak the language" of both a PhD researcher and a Corporate Project Manager. • A proactive, self-starter mentality capable of working independently in Australia while staying synchronized with the CPH team via a remote reporting line. • Willingness to travel within the APAC region.

🏖️ Benefits

• Onboarding & team introduction at iMotions HQ in Copenhagen, Denmark • Autonomy: The opportunity to shape iMotions’ presence in the APAC region with direct support from global leadership. • Culture: A workplace of passionate people driven by a mission to improve our understanding of human behavior.