Customer Success Manager – Sales

Job not on LinkedIn

🕒 July 13

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smart WFM

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

👥 HR Tech

Consulting • HR Tech

Smart WFM is a global human capital management (HCM) and Workforce Management consultancy that empowers organizations through digital transformation. The company specializes in advisory, implementation, and support services, particularly focused on workforce management and HR technology solutions. As UKG specialists, Smart WFM provides strategic insights and expertise to manage human capital effectively.

📋 Description

• play a pivotal role in driving the growth of our business through disciplined business development, consultative selling and commercial leadership • responsible for building and converting a healthy pipeline of opportunities • create new opportunities, understand client business challenges, position Smart WFM's expertise and convert interest into profitable, long-term client partnerships • ensure prospects experience Smart WFM as knowledgeable, responsive and commercially practical • responsible for the complete sales lifecycle, from prospecting and discovery through proposal, negotiation and close • maintain accurate HubSpot CRM records, opportunity stages, forecasts, close dates, next actions and pipeline health • lead discovery discussions to understand client business objectives • develop commercially sound proposals, pricing models and Statements of Work in collaboration with internal subject matter experts • develop trusted relationships with executive stakeholders, decision makers and strategic partners • work closely with Marketing, Customer Success, Consultants and Delivery teams to ensure a seamless client experience • take ownership of agreed sales targets, pipeline performance and business development activity

🎯 Requirements

• Demonstrated success in business development, enterprise sales or consultative solution selling • Proven ability to build and manage a qualified sales pipeline from prospecting through to close • Strong commercial acumen with experience negotiating contracts and commercial agreements • Excellent communication, presentation and relationship management skills • Experience using CRM platforms such as HubSpot or equivalent • Strong organisational skills with the ability to manage multiple opportunities simultaneously • Experience selling consulting services, enterprise software or workforce management solutions is highly regarded • Relevant qualifications in Business, Sales, Marketing or a related discipline are desirable but not essential

🏖️ Benefits

• highly competitive remuneration package comprising a strong base salary together with an attractive, uncapped performance-based commission framework • opportunity to significantly exceed their On-Target Earnings through an uncapped commission structure • occasional travel to client sites or team events may be required