Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Relativity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚖️ Legal

💼 Consulting

🏥 Healthcare

Legal • Consulting • Healthcare

Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.

📋 Description

• Serve as the named outcome owner for a portfolio of RelativityOne subscription accounts • Monitor adoption continuously and translate signals into purposeful outreach and intervention • Partner with Sales and Adoption Services to design adoption engagements • Run discovery conversations and presentations connecting customer needs to offerings and guiding customers toward value • Deliver customized onboarding presentations and partner across the business to tailor advanced sessions • Build and document an ROI narrative and Verified Outcomes for each account • Monitor portfolio health scores, proactively surface risks, and own remediation within defined timelines • Maintain Gainsight hygiene by logging signal-based interventions and tracking adoption milestones • Design and execute scaled tactics including digital communications, open trainings, asynchronous resources, and signal-triggered outreach • Use Claude and Copilot to draft communications, build templates, analyze adoption patterns, and create ROI narratives • Document learnings, tactic experiments, and playbook inputs for the segment manager and cross-segment team

🎯 Requirements

• 2–4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in a SaaS or technology environment • Demonstrated data fluency: ability to interpret adoption signals, utilization trends, and health scores and translate them into prioritized action • Strong written communication: able to craft clear, purposeful outreach that starts with AI-powered templates but reflects thoughtful audience adaptation • Outcome-driven and able to deliver value through targeted, time-boxed engagements • Operational discipline: reliable Gainsight execution, urgency in addressing next steps, and proactive risk surfacing • AI fluency: skilled and comfortable using generative AI tools to accelerate work quality and scale impact • Experience in legal technology, eDiscovery, compliance workflows, or regulated industries • Familiarity with Gainsight, Salesforce, or equivalent CS platforms • Experience designing or running scaled digital customer programs (newsletters, webinars, async resources)