Customer Success Representative – ANZ

Job not on LinkedIn

🔥 2 hours ago

🇦🇺 Australia – Remote

💵 A$55k - A$60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoVet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

CoVet is the most powerful veterinary AI copilot in the world, designed specifically for veterinarians to simplify their administrative tasks and documentation. With features such as automated record-keeping and client history summaries, CoVet helps vets save time and reduce administrative burnout, allowing them to focus more on patient care. This innovative tool is created by veterinarians for veterinarians, aiming to enhance efficiency and improve overall work-life balance for veterinary professionals.

📋 Description

• Support the customer onboarding process, ensuring a smooth transition from sales to implementation • Conduct product training sessions and demonstrations • Proactively monitor customer health and satisfaction through regular check-ins • Identify at-risk customers, address concerns, mitigate risks, and drive engagement • Guide customers in adopting new product features and capabilities • Recommend ways to optimise usage, improve processes, and achieve better outcomes • Collaborate with Sales, Engineering, Marketing, and Product teams on customer needs and feedback • Identify cross-sell and upsell opportunities • Ensure customers are aware of additional features or services • Act as the voice of the customer within the organisation • Develop customer case studies, testimonials, and references

🎯 Requirements

• 3+ years’ experience in Customer Success, Account Management, or a similar client-facing role • Experience working in the veterinary or pet industry is preferred • Excellent communication and interpersonal skills, with the ability to build strong, lasting customer relationships • Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues • Experience with CRM software (e.g. Salesforce, HubSpot) and customer success tools • Ability to manage multiple customers and projects simultaneously while maintaining attention to detail • Strong presentation and training skills • Proactive and self-motivated, with a customer-first mindset • Strong organisational and time-management skills • Adaptable and comfortable working in a fast-paced, dynamic environment • Empathetic, with a genuine interest in helping customers succeed

🏖️ Benefits

• Competitive salary • Health benefits • Remote-first culture with flexible working arrangements • Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry • Equal opportunity employer committed to building a diverse and inclusive team • Accommodations available for candidates participating in all aspects of the selection process