Customer Service Representative

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🔥 34 minutes ago

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DrAnsay.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

⚕️ Healthcare Insurance

🛍️ eCommerce

📡 Telecommunications

Healthcare Insurance • eCommerce • Telecommunications

DrAnsay. com is an online platform providing medical services such as online prescriptions and certificates of incapacity for work, particularly associated with cannabis. The platform offers patients the ability to request cannabis prescriptions online for conditions like stress and pain without always needing a direct conversation with a doctor. Patients also have the option to engage in video consultations if required. Additionally, DrAnsay. com facilitates the direct forwarding of prescriptions to chosen pharmacies, making the process convenient and digital. Known for offering quick and clear communication and efficient processing of medical requests, the service has conducted 3 million online consultations since its inception in 2018, catering to a wide range of patients including both private and publicly insured individuals in Germany.

📋 Description

• You will be the primary owner of all inbound customer communications — mainly via email. • You will not read from scripts; instead you'll understand and resolve issues and feed insights back to the product and legal teams to improve DrAnsay. • Quickly and clearly identify and escalate outages, technical issues, or process failures. • Communicate with the right people informally (async-first), without unnecessary noise. • Over the first 6–12 months you will fully learn the CS side of our business and gradually take ownership of your own project within the team.

🎯 Requirements

• Experience in customer support — ideally in a startup or fast-paced digital environment • Fluent German and fluent English (written and spoken) • Comfortable using tools like Jira, Slack, Google Workspace and similar tech stacks • A stable work history — we value reliability and perseverance • Completed vocational training or university degree • Experience in eHealth, SaaS or regulated environments is a plus • Proven track record of improving support processes, not just maintaining them • Ability to turn customer feedback into structured internal insights • Show initiative before being asked • Communicate and document clearly what matters • Consistently perform under pressure without burning out • Collaborate effectively without creating dependencies.

🏖️ Benefits

• Fully remote: work from anywhere in Germany • Real ownership from day one — not a ticket queue, but a proper role • A small, direct team that values low-ego collaboration • A product that actually helps people — that matters here • Fast decisions, clear expectations, no bureaucracy