AI Architect

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Dreamix

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Dreamix is a bespoke software development company specializing in creating tailored software solutions for businesses across various industries. With over 18 years of experience, Dreamix excels in digital transformation, legacy system modernization, and API integrations, providing end-to-end product development services. Their expertise extends to industries such as aviation, fintech, healthcare, and ESG. Dreamix supports its clients with ongoing maintenance and managed services, ensuring robust, scalable, and secure software solutions. With a strong focus on AI & ML development, data science, and DevOps, Dreamix aims to empower organizations with innovative technology to streamline operations and improve efficiency. Their commitment to operational excellence is reflected in their successful collaborations with high-profile clients like Coca-Cola HBC, CERN, and CloudCar, among others.

📋 Description

• Innovate and oversee the AI capabilities powering reactive, proactive, and predictive customer support across all products and solutions. • Analyze customer issues and risk patterns to embed predictive and preventative AI capabilities directly into the support lifecycle. • Lead the ideation, prototyping, and scaling of AI-driven solutions from Proof of Concept (PoC) to full production. • Collaborate closely with engineering, operations, product, and customer-facing teams to implement, optimize, and align solutions with business objectives. • Continuously evaluate new AI tools and technologies to improve efficiency, accuracy, scalability, and data compliance. • Act as a mentor within a network of AI and technical experts, sharing best practices, lessons learned, and driving value realization and adoption.

🎯 Requirements

• 8+ years of experience in technical architecture, software engineering, or data science roles, with a strong focus on advanced technology implementations. • Strong expertise in AI, data science, and automation, with a proven track record of deploying and maintaining models in production environments. • Demonstrated experience scaling AI solutions specifically within customer support, service operations, or customer success ecosystems. • Proven ability to connect business objectives with practical AI implementation, continuously refining AI usage to optimize support delivery and transformation outcomes. • Strong capability to identify AI-driven innovation opportunities, rapidly build prototypes for next-generation solutions, and drive measurable business value.

🏖️ Benefits

• A warm and supportive work environment where you can reach your full potential • Flexible working hours that allow you to balance your work and personal life • Unlimited home office to help you stay productive and focused • Opportunities for professional development, including certifications and training • Additional benefits for academic teaching and speaking engagements • Knowledge-sharing sessions where you can learn from our Dreamix team • Team and company-wide events that bring us together • Amazing week long summer office and winter office initiatives • Additional health insurance and dental allowance to ensure your well-being • Multisport card to encourage a healthy and active lifestyle • Office massages to help you relax and unwind