IT Engineering Manager

Job not on LinkedIn

🕒 May 14

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

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DroneDeploy

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚀 Aerospace

💰 Series F on 2021-01

Aerospace • Construction • Technology

DroneDeploy is a leading platform that offers reality capture solutions through drones and robots for industries like construction, oil & gas, renewable energy, agriculture, and mining. The company provides an integrated platform to monitor and manage site data, enabling businesses to reduce manual inspections and improve safety. Their services include site inspections, progress tracking, and automated reporting using AI-powered insights. DroneDeploy prioritizes security with enterprise-grade compliance and offers training and support through various educational resources.

📋 Description

• Lead the IT Engineering function as a player-coach, balancing hands-on execution with team leadership, prioritization, and operational rigor. • Own IT support performance, including queue health, routing, service levels, and project execution for a distributed workforce. • Own identity and SaaS lifecycle management across Okta, Google Workspace, Slack, and Atlassian, with a focus on low-touch onboarding and offboarding through SCIM and scripting. • Manage the company’s macOS-heavy endpoint fleet through Iru or similar MDM tooling, maintaining secure device posture and compliance baselines. • Drive the IT portion of SOC 2 and ISO 27001 readiness, including evidence collection, access reviews, control testing, and partnership on shared controls with Security Engineering. • Lead internal AI tooling enablement for employees, including support for Claude Cowork, ownership of the org skills library, and rollout of MCP servers with sustainable operating controls. • Manage SaaS renewals, access policies, and the IT budget surface area to improve cost efficiency and tooling effectiveness. • Ensure policies, runbooks, and operating documentation are complete, current, and usable so the function scales consistently and remains audit-ready. • Deliver clear first-year outcomes, including SLO attainment on response and resolution, reduced manual lifecycle work, broad Cowork skill adoption, four internal MCP server deployments, and clean SOC 2 / ISO audit cycles with no IT findings.

🎯 Requirements

• 7+ years of IT or IT engineering experience, including hands-on work across identity, endpoint management, and SaaS administration. • Experience leading others formally or informally, including mentoring, coordinating work, and raising operating standards across a small team. • Hands-on experience with Okta or comparable identity platforms such as Entra or JumpCloud. • Hands-on experience managing macOS fleets with Iru, Jamf, Kandji, or similar MDM tooling. • Working knowledge of Google Workspace administration, Slack administration, and Atlassian administration. • Scripting ability in Python, Bash, or Zsh, with a track record of building automation rather than relying only on admin-console work. • Working knowledge of SOC 2 and ISO 27001 IT controls. • Strong written communication and comfort operating in a highly distributed, documentation-heavy environment. • Daily use of AI tools in real work, with clear examples of workflows, scripts, skills, or tools you have built or adopted meaningfully.

🏖️ Benefits

• Culture of Innovation & Collaboration – Thrive in an environment that values creativity and teamwork. • Drone Certification – Get certified and gain unique, hands-on skills with our full backing. • Flexible Work Arrangements – Enjoy autonomy with remote-first options and schedule flexibility. • Paid Family Leave – Take the time you need to support your family during life’s most important moments. • Comprehensive Healthcare Coverage – Plans designed to support your well-being. • Career & Growth Development – Build new skills and unlock opportunities through continuous learning. • Flexible PTO – Take time off when you need it to recharge—we trust you to manage your time well. • Employee Referral Bonus – Know someone great? Refer them and earn a bonus when they join our team.