Product Support Specialist, LATAM – Brazil

🕒 December 17, 2025

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DroneDeploy

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚀 Aerospace

💰 Series F on 2021-01

Aerospace • Construction • Technology

DroneDeploy is a leading platform that offers reality capture solutions through drones and robots for industries like construction, oil & gas, renewable energy, agriculture, and mining. The company provides an integrated platform to monitor and manage site data, enabling businesses to reduce manual inspections and improve safety. Their services include site inspections, progress tracking, and automated reporting using AI-powered insights. DroneDeploy prioritizes security with enterprise-grade compliance and offers training and support through various educational resources.

📋 Description

• Provide front-line product support to LATAM customers using DroneDeploy’s drone flight, 360 imagery, and 3D data platform • Resolve customer issues efficiently via email, chat, and phone using Zendesk, with an emphasis on responsiveness during Brazil business hours • Apply GIS and geospatial expertise to troubleshoot data capture, processing, and analysis workflows • Support customer onboarding and early adoption by clarifying workflows, resolving setup issues, and reinforcing best practices • Identify recurring issues or friction points specific to LATAM users and share insights with Product, Engineering, and Support leadership • Contribute to internal and external documentation to improve self-service and reduce repeat issues • Support or lead ad-hoc virtual trainings or enablement sessions for Portuguese-speaking customers, as needed

🎯 Requirements

• Fluency in Portuguese and English (written and spoken); Spanish is a strong plus • University degree or equivalent experience in GIS, Geomatics, or a related field • Strong troubleshooting and analytical problem-solving skills • Ability to explain complex technical concepts clearly to non-technical users • High degree of customer empathy and professionalism, including experience supporting enterprise users • Strong time management skills and ability to work independently in a remote, contract-based role • Availability to work Monday–Friday, either 7:00 AM–4:00 PM or 8:00 AM–5:00 PM BRT (UTC-3)