Technical Program Manager

Job not on LinkedIn

October 14

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

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DroneSense, Inc.

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Aerospace • Government • Security

DroneSense, Inc. is a comprehensive drone management and collaboration platform serving public safety, government, and critical infrastructure organizations worldwide. They provide solutions for law enforcement, fire and rescue, and emergency management teams, offering situational awareness and operations management. Their platform enables first responders to efficiently use drones for tactical operations, aiding in crime and accident scene reconstruction, fire management, and emergency response. DroneSense aims to improve public safety outcomes by delivering tools that enhance situational awareness and enable better decision-making in emergency situations.

11 - 50 employees

🚀 Aerospace

🏛️ Government

🔐 Security

💰 Corporate Round on 2018-04

📋 Description

• Own the New York City deployment program plan end-to-end. Drive scope, schedule, and success metrics; maintain a single source of truth for deliverables, risks, and decisions. • Provide on-site coverage (96 hrs/month). Build the calendar, align with agency ops tempos, coordinate alternate or additional resources from the DroneSense team to ensure that the right skills are present for New York City priorities. • Establish 24/7/365 support escalation. Coordinate with Customer Support to define playbooks, orchestrate on-call rotations, and personally lead high-severity incident response and communications. • Lead quarterly audits with City administrators and end users. Capture operational feedback, analyze incident and usage data, identify training and process improvements, and publish action plans. • Be the technical glue. Work across city IT teams and DroneSense engineers on topics like SSO/SAML/OIDC, network/VPNs, firewalls, video streaming, device onboarding, and fleet telemetry. • Responsible for overall integration & data governance. Coordinate with DroneSense Product Team for CAD/RMS and other ecosystem integrations; document data flows, retention settings, and compliance needs in partnership with security teams. • Coordinate platform upgrades with the Product Team and the customer, ensuring configuration changes create zero-downtime or provide well-communicated maintenance windows. • Deliver onboarding and refresher training; work with the DroneSense Learning and Development team to create concise quick-start guides and operator checklists tailored to NYC workflows. • Communicate with executive level stakeholders regularly though weekly status, monthly service reviews, and QBRs with KPIs, risks, and mitigation plans. • Pre-plan resource surge support for large operations (parades, marathons, emergencies) and coordinate additional on-site/online resources when requested.

🎯 Requirements

• 5+ years in technical program management, solutions engineering, or site reliability/customer delivery for mission-critical SaaS or platform deployments. • Strong systems and network fundamentals (VPNs, VLANs, LTE/5G, Wi-Fi, firewalls, identity/SSO) and comfort triaging live video/telemetry issues. • Demonstrated experience running on-call and major incident processes, with crisp stakeholder communications. • Hands-on familiarity with APIs, logs, observability tools, and standard ticketing stacks. • Ability to work on-site in NYC across the five boroughs; occasional nights/weekends/holidays for operations and events. • Ability to pass background checks required for work with public safety agencies. • Excellent written and verbal communication skills. • A low-ego, team-first mentality. You know when to get your hands dirty and when to lead through influence. • Able to execute on objectives with high level direction and minimal supervision. • Bachelor’s experience or equivalent experience

🏖️ Benefits

• Competitive Base Pay • Medical, Dental, and Vision, including a medical plan with 100% employee covered premium • Company paid Life Insurance and Short Term Disability • Health Savings Account match • Medical FSA & Dependent Care Account • 401(k) with company match • Work from home • Wellness benefits • Cell phone stipend • Paid Vacation Time • Paid Sick Time • Part 107 Pilot Training & License Paid