IT Support Specialist

Job not on LinkedIn

🔥 47 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Drug Hunter

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🧬 Biotechnology

📱 Media

💊 Pharmaceuticals

Biotechnology • Media • Pharmaceuticals

Drug Hunter is a specialty scientific media and intelligence platform that curates news, case studies, patent analyses, molecule profiles, and webinar content focused on small-molecule and biologic drug discovery and development. The site surfaces preclinical and clinical disclosures, medicinal chemistry insights, translational science, and IP highlights for researchers, biotech/pharma professionals, and investors. Drug Hunter also hosts webinars and flash talks and provides resources aimed at keeping the drug discovery community informed about pipeline advances and discovery technologies.

📋 Description

• Serve as the first point of contact for help desk requests, troubleshooting hardware and software issues for a fully remote team. • Manage and maintain our Mac and Windows fleet, using JAMF for Macs and Windows management tooling for everything from setup and configuration to updates and security compliance. • Handle user provisioning end to end: onboarding new hires with the right accounts, devices, and access, and offboarding departures cleanly and securely. • Administer Google Workspace, managing accounts, groups, and access as part of day-to-day provisioning and support. • Manage access to software and applications, granting, adjusting, and revoking permissions across the tools the company relies on. • Take direction on day-to-day work while also running smaller projects independently, with light oversight rather than constant hand-holding. • Grow into owning systems outright as you build confidence in them, taking on more responsibility over time. • Document common issues and fixes, helping build out an internal knowledge base that makes everyone’s life easier.

🎯 Requirements

• A quick learner. Above all, we want someone who picks things up fast and is genuinely excited to learn. We care more about drive and aptitude than a long résumé. • A real interest in IT support and the patience to help people solve problems, no matter their technical comfort level. • The ability to take direction well and also work through projects on your own with only light supervision. • Some familiarity with macOS and Windows environments; hands-on exposure to device management (JAMF or another MDM) is a plus but not required. • A basic grasp of user account and access management, or the eagerness to learn it quickly. • Experience with or comfort learning Google Workspace administration. • Strong communication skills, especially the ability to explain technical things clearly to non-technical colleagues. • Organized, dependable, and comfortable working independently in a remote setting. • Relevant coursework, a certification like CompTIA A+, a degree, or equivalent hands-on experience is welcome, but attitude and ability to learn matter most.

🏖️ Benefits

• Competitive salary, variable compensation, and equity • Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan • Short-term disability and long-term disability insurance • Cancer and critical illness coverage • Up to 14 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan • 401(k) + employer match • Home office set up stipend for fully remote employees • Learning and development support • Generous and flexible vacation and leave policies