Solutions Consultant

3 days ago

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dscout

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SaaS • B2B • Market Research

dscout is a research platform that offers a flexible experience research platform supported by an industry-leading participant pool. It enables researchers to recruit and field studies quickly, analyze data for insightful results, and share insights effectively. dscout is designed for both moderated and unmoderated studies, and emphasizes understanding participants' opinions and behaviors through various research methods including usability testing and concept testing. It serves multiple industries such as retail, technology, and healthcare, offering seamless integration with tools like Figma, Slack, and Miro. The platform focuses on high-quality insights that impact product quality and decision-making processes.

51 - 200 employees

Founded 2011

☁️ SaaS

🤝 B2B

💰 $70M Series C on 2022-03

📋 Description

• Partner with Account Directors to understand customer goals across research, design, and broader business contexts. • Support discovery conversations to identify pain points and unpack complex research workflows. • Translate customer challenges into clear, high‑impact use cases. • Deliver compelling, customized demos tailored to each customer’s workflow, challenges, and goals. • Own the “tech win” by driving alignment across the customer’s buying committee. • Serve as the product expert-explaining capabilities, value, limitations, and best‑practice approaches. • Scope, plan, and execute customer evaluations or trials, including research design, recruiting, fielding, and analysis support. • Partner with prospects to create a clear roadmap for onboarding, adoption, and long‑term success. • Collaborate with Marketing to develop presales collateral, case studies, and thought‑leadership materials. • Provide structured feedback to Product, Research, and Customer Success based on customer insights. • Participate in conferences, customer onsites, and company events (approx. 10% travel). • Contribute to Dscout’s culture of feedback, continuous improvement, and research excellence.

🎯 Requirements

• 3+ years in a customer-facing SaaS role such as Solutions Consulting, Solutions Engineering, Research Consulting, or a related field. • Strong understanding of qualitative research methodologies with hands-on experience planning and executing research. • Ability to communicate complex research workflows and translate them into compelling product stories. • Excellent verbal and written communication skills-able to be consultative, clear, and persuasive with senior stakeholders. • Comfortable navigating ambiguity, structuring messy problems, and crafting strategic recommendations. • BA/BS degree in business, behavioral sciences, HCI, design research, or equivalent professional experience.

🏖️ Benefits

• A strong and competitive compensation package with a built-in bonus and equity program. • An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 16 company holidays, 12 weeks of paid parental leave, 401k match, and much more. • An education stipend to support your growth & development and a remote work stipend. • A company that is open and transparent with our team. You will know what is happening and why it matters.