DSV - Global Transport and Logistics
10,000+ employees
Founded 1976
🚗 Transport
🤝 B2B
Transport • B2B
DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives.
IT Support Assistant
Job not on LinkedIn
🕒 June 24
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DSV - Global Transport and Logistics
10,000+ employees
Founded 1976
🚗 Transport
🤝 B2B
Transport • B2B
DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives.
📋 Description
• Provide the services on the ITSD corporate virtual team which has staffs in the other locations and covering the 3 different time zones APAC, Americas and EMEA based on the “follow the sun” concept. • Perform first level support (based on ITIL definitions & Application Support SOPs) to international customers. • Pro-actively monitor the respective system and react to any anomaly. • Ensure the delivery of the first level support in logistics IT services and technical support in IT infrastructure services. • Management of Service Provider resources on basis of SLA's, OLA's, SOPs, Contracts and with individual targets.
🎯 Requirements
• Bachelor's engineering degree in Information Technology or related • A minimum of 2 years' relevant experience in Information Technology • Knowledge in analyzing and identifying incidents and problems related of IT systems (PC's, servers, applications, email, IT infrastructure) • Service Desk environment experience would be an advantage. • ITIL certificated as a plus. • Effective communication skills in English (both written and spoken)
🏖️ Benefits
• Competitive salary • Opportunities for professional development • Inclusive work culture
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