Technical Representative

🔥 15 hours ago

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DuBois Chemicals, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1920

Manufacturing • Chemicals • Water Treatment

DuBois Chemicals, Inc. is a leading specialty chemical supplier offering a comprehensive range of products and services for various industries. The company provides custom solutions in manufacturing, food and beverage processing, paper and pulp, water treatment, auto care, and fleet washing. With over 100 years of experience, DuBois combines advanced chemistry, equipment solutions, and technical services to enhance product quality and reduce costs for its clients. Their industry-focused solutions include metalworking fluids, industrial cleaners, lubricants, and rust preventives, among many others. DuBois is committed to safety, innovation, and sustainability, offering products and services designed to optimize performance and efficiency for businesses worldwide.

📋 Description

• Maintaining target chemical levels for established treatment programs at DuBois customer sites. • Developing and adhering to an efficient service schedule to match customer service profile. • Completing the entire service schedule each month. • Regularly scheduled audit includes testing water or fluid samples using a portable lab and analyzing results at client sites, recording inventory and initiating reorders where necessary either directly or through customers’ order process. • Daily data entry in an analytics platform and the ability to communicate anomalies clearly throughout the organization. • On-site troubleshooting resulting from non-conformances in water sample results and ability to repair/replace any defective equipment. • Identifying and implementing solutions to help our clients’ water or chemical system operate at the lowest possible life cycle cost and proactively maintain them there. • Design, install, maintain and repair dosing equipment, controls and water conditioning systems to ensure DuBois programs operate properly. • Manage urgent and non-urgent customer requests for support relating to the operation of DuBois programs at their facilities. • Identify and quantify water and energy program savings. • Opportunity to design new water or process chemical treatment programs. • Maintain a customer service attitude to achieve an exceptional level of customer satisfaction. • Responsible for preparing and presenting annual business reviews to customers that entail both technical and financial elements (where required).

🎯 Requirements

• Post Secondary Education in Chemical, Mechanical, Environmental or Industrial applications. • Experience working in customer service and/or sales. • Exposure to working in industrial environments is preferred. • Strong interpersonal skills, with the ability to build relationships with customers and internal partners within the organization. • Effective organizational skills and attention to detail. • Strong customer service experience. • Exceptional problem-solving and troubleshooting skills. • Valid Driver’s license

🏖️ Benefits

• health insurance • dental insurance • vision insurance • life insurance • 401k with company match • paid holidays • vacation time • income protection plans