Duck Creek Technologies
Insurance • SaaS • Enterprise
Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.
Application Support Manager
Job not on LinkedIn
November 25
Duck Creek Technologies
Insurance • SaaS • Enterprise
Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.
📋 Description
• Monitor and manage the operational performance of all enterprise applications, ensuring their availability and reliability. • Provide advanced application support for critical incidents and problems, including troubleshooting and root cause analysis. • Collaborate with cross-functional teams to identify, analyze, and resolve technical issues that impact application functionality. • Develop and implement best practices and processes for application monitoring, issue escalation, and resolution. • Coordinate with product development teams to ensure timely updates, patches, and releases to the applications. • Manage incident, problem, and change management processes, ensuring timely resolution and minimizing service disruptions. • Ensure adherence to service level agreements (SLAs) for application availability, response times, and problem resolution. • Utilize performance monitoring tools and analytics to identify trends, potential risks, and areas for improvement. • Lead efforts to optimize application support processes and workflows, ensuring alignment with business needs. • Collaborate with IT infrastructure and operations teams to ensure seamless integration and performance of applications within the overall IT environment. • Manage the implementation and deployment of application updates, ensuring minimal disruption to production environments.
🎯 Requirements
• Bachelor’s degree in computer science, Information Technology, or a related field. • 5+ years of experience in application support, IT operations, or a related field. • Experience with Duck Creek Technologies products or similar enterprise software solutions. • Knowledge of IT service management frameworks, such as ITIL. • Experience in the insurance technology sector or other related industries.
🏖️ Benefits
• Flexible-First employer • Choice of working from an office, from home, or on a hybrid schedule
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