Manager, Customer Success Management

7 hours ago

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Duck Creek Technologies

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Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

1001 - 5000 employees

Founded 2000

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

📋 Description

• The Customer Success Manager is the CEO of your book of business. • Responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. • Act as the primary contact and trusted advisor for customers. • Manage and develop customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts. • Develop and foster a trusted relationship with the Customer and SI partners. • Meet with Customer leadership teams to understand their business goals and strategic priorities. • Stay up to date with the latest features and updates of Duck Creek’s suite of products and services.

🎯 Requirements

• Bachelor’s degree, and/or higher level, or foreign equivalent, in Computer Science, Computer Information Sciences or related degree; related work experience can be substituted for educational requirement. • Minimum 6+ years functional and technical knowledge of SaaS platforms. • Duck Creek Suite and Platform knowledge and experience (preferred). • Experience in a customer-facing, service-oriented role. • ChurnZero knowledge and experience (preferred). • Knowledge of Microsoft Azure, SQL Server preferred. • Ability to explain complex technical concepts to non-technical audiences. • Exceptional customer service and organizational skills are a must. • Efficient multi-tasking and project management skills. • Excellent communication skills, both written and oral, ability to communicate with sales, executives, and Customers.

🏖️ Benefits

• Flexible work environment • Medical, dental, vision, life and disability insurance • 401(k) Retirement Plan • Flexible Spending & Health Savings Account • Paid holidays, vacation, and volunteer time • Employee assistance program and other benefits.