Senior Reinsurance Business Analyst – Application Support

November 12

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Duck Creek Technologies

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Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

1001 - 5000 employees

Founded 2000

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

📋 Description

• Maintain and administer reinsurance application systems, ensuring they are functioning optimally. • Monitor system performance and troubleshoot issues promptly. • Provide technical support and training to reinsurance team members on application usage. • Develop and maintain user manuals, training materials, and system documentation. • Act as a liaison between the reinsurance team and IT department to resolve technical issues. • Ensure the accuracy and integrity of reinsurance data within the application systems. • Perform regular data audits and reconciliations. • Develop and implement data validation processes to maintain data quality. • Identify opportunities to streamline reinsurance processes through system enhancements. • Collaborate with stakeholders to gather requirements and implement system improvements. • Participate in system testing and validation efforts to ensure successful implementation of changes. • Conduct data analysis to identify trends, anomalies, and areas for improvement. • Support the development of analytical tools and dashboards for reinsurance metrics. • Support month-end-close (MEC) activities for key customers that may require off-hour support. • Support customers in triaging open issues, which may include coordination across cross-functional teams (e.g. infrastructure). • Provide solutions to resolve Treaty and Facultative attachment issues.

🎯 Requirements

• Degree preferred or equivalent years of practical job experience in a similar function or role. • A minimum of 5 years of reinsurance experience with a focus on system configuration and support. • Proven knowledge and experience with reinsurance structures and processes. • Strong technical aptitude with proficiency in reinsurance software applications (e.g., Sapiens Master/ReinsurancePro, SAP, SICS, or similar systems). • Experience with ITIL framework or other best practices for IT service management. • Excellent communication skills (verbal and written) with the ability to effectively interact with technical and non-technical stakeholders (internally and externally) at all levels of the organization. • Familiarity with CRM systems, case management tools, and other support-related software (ServiceNow, Salesforce, or Jira Service Desk). • Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. • Strong analytical and problem-solving skills, with a meticulous attention to detail and a proactive approach to identifying and resolving issues.

🏖️ Benefits

• Flexible work environment • Medical, dental, vision, life and disability insurance • 401(k) Retirement Plan • Flexible Spending & Health Savings Account • Paid holidays, vacation, and volunteer time • Employee assistance program and other benefits.