Duffel
51 - 200 employees
Founded 2017
🔌 API
🤝 B2B
☁️ SaaS
💰 $30M Series B - Duffel on 2019-10
API • B2B • SaaS
Duffel is a technology platform that enables businesses to sell and manage travel products through a developer-first API. The company provides tools and accreditation to access global airline content, book and manage flights, offer ancillaries (seats, baggage), and distribute hotel stays, with SDKs, documentation, and prebuilt components for rapid integration. Duffel targets other businesses—startups, challenger banks, spend-management platforms, and enterprises—that want to embed travel booking and revenue streams into their own products.
Travel Support Consultant
🕒 March 24
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Duffel
51 - 200 employees
Founded 2017
🔌 API
🤝 B2B
☁️ SaaS
💰 $30M Series B - Duffel on 2019-10
API • B2B • SaaS
Duffel is a technology platform that enables businesses to sell and manage travel products through a developer-first API. The company provides tools and accreditation to access global airline content, book and manage flights, offer ancillaries (seats, baggage), and distribute hotel stays, with SDKs, documentation, and prebuilt components for rapid integration. Duffel targets other businesses—startups, challenger banks, spend-management platforms, and enterprises—that want to embed travel booking and revenue streams into their own products.
📋 Description
• You’ll be the first point of contact for our customers, handling incoming emails, calls and live chat messages to assist with their queries • Bringing back client feedback and insights to help our team build better products and improve our customer journey • Supporting with other team functions such as but not limited to reconciliation, management of ADMs and training new team members • Building relationships with travellers & travel sellers using the Duffel platform • Acting as an escalation point when needed for the Outsource Team • May be required to work some weekends
🎯 Requirements
• Must be able to work Pacific Time business hours, with some flexibility on shift patterns. • At least 3 years worth of experience using a GDS (Travelport/Galileo or Sabre preferred) • Strong knowledge of air fares, ticketing, re-issues and refunds • Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred • Ability to think outside-the-box and willingness to go the extra mile • Customer obsessed, you're passionate about delivering exceptional customer service • Experience using Zendesk for customer support queries is preferred (Voice, Chat & Email channels) • Previous experience with BSP Link or ARC knowledge is preferable
🏖️ Benefits
• We're dedicated to your personal growth • Comfortable working environment • Everyone who joins Duffel owns a share of the company • Equal opportunities employer
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