Travel Support Consultant

🕒 April 1

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Duffel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🚗 Transport

🔌 API

☁️ SaaS

💰 $30M Series B on 2019-10

Transport • API • SaaS

Duffel is a company that simplifies the process of selling travel services. It offers a comprehensive platform for businesses of all sizes to shop, book, and manage flights, accommodations, and travel extras. By leveraging advanced technology, Duffel provides an intuitive experience for both businesses and their customers, with features such as instant search results, loyalty program integration, and comprehensive order management. The company also provides a wide array of customizable APIs and extensive documentation to integrate their travel solutions seamlessly with other platforms. Duffel caters to various use cases, including challenger banks and spend management solutions, helping businesses capture and control travel-related expenses effectively.

📋 Description

• You’ll be the first point of contact for our customers, handling incoming emails, calls and live chat messages to assist with their queries • Bringing back client feedback and insights to help our team build better products and improve our customer journey • Supporting with other team functions such as but not limited to reconciliation, management of ADMs and training new team members • Building relationships with travellers & travel sellers using the Duffel platform • Acting as an escalation point when needed for the Outsource Team • May be required to work some weekends

🎯 Requirements

• Must be able to work Pacific Time business hours, with some flexibility on shift patterns. • At least 3 years worth of experience using a GDS (Travelport/Galileo or Sabre preferred) • Strong knowledge of air fares, ticketing, re-issues and refunds • Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred • Ability to think outside-the-box and willingness to go the extra mile • Customer obsessed, you're passionate about delivering exceptional customer service • Experience using Zendesk for customer support queries is preferred (Voice, Chat & Email channels) • Previous experience with BSP Link or ARC knowledge is preferable

🏖️ Benefits

• We’re dedicated to your personal growth. • Comfortable work environment • Everyone who joins Duffel owns a share of the company. • Equal opportunities employer • Diverse team recruitment decisions