Collector I

🕒 July 8

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

✨ Collector

🚫👨‍🎓 No degree required

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Duncan Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1936

🏛️ Government

☁️ SaaS

💸 Finance

💰 Private equity on 2018-10

Government • SaaS • Finance

Duncan Solutions is a provider of software and services for local governments and public sector agencies, specializing in property tax administration, utility and tax billing, revenue collection, and citizen-facing payment solutions. The company offers on-premise and cloud/SaaS products that help municipalities, counties, and other government entities manage tax assessment, billing, collections, licensing, and reporting workflows.

📋 Description

• Collecting unpaid parking citations, toll, and municipal debt • Communicating with customers about their citations and negotiating repayment • Documenting important account information for each call • Providing excellent service to outbound/inbound callers • Monitoring payment status of accounts and reviewing alternatives for payment • Adhering to regulations, company, and client specifications for documentation

🎯 Requirements

• High School Diploma or GED from an accredited institution required • At least 6 months’ experience in customer service, collections, or call center experience • Reliable ability to work flexible day, evening and weekend hours as required • Must have high speed reliable internet • Must be to a router that can hardwire an Ethernet port into. No Wi-Fi. No Hotspots.

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Healthcare & Dependent Flexible Spending Accounts (FSA) • Health Savings Account (HSA) with Employer Contribution • Company Paid Life and AD&D Insurance • Company Paid Short- & Long-Term Disability • Employee Assistance Program (EAP) • 401(k) with Employer Match (Traditional/Roth/Safe Harbor) • Paid Time Off • 10 Company Holidays • PTO Accrual • Sick Time Accrual • Parental Leave • Jury Duty • Military Leave • Bereavement • Other Voluntary Benefits